If a driver profile fails to save, the cause is usually one of the issues below.

"Invalid Phone Number Format"

What it means: The contact number entered doesn't match a valid phone number format.

How to fix it:

• Make sure the number includes the correct country code and digit count (e.g., +1 9994540904)

• Remove any extra spaces, dashes, or special characters that may not be supported

• Re-enter the number and click Save again

"Email Already Exists"

What it means: The email address you are trying to use is already registered to an existing account or driver in Datatruck.

How to fix it:

• If you are creating a new driver/user, use a different email address

• You can locate the existing email by filtering by Email under All Drivers

Email Field Is Missing

What it means: Email is a required field when creating a driver. The profile cannot be saved without it.

How to fix it:

• Go to the driver's Main tab and locate the Email Address field

• Enter a valid email address

• Click Save again
  
  

We hope this article was helpful. However, if you have any further questions, please don't hesitate to reach out to our Live Support.
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