If a load fails to save, the cause is usually one of the issues below.

"Load ID Already Exists" / Duplication Restriction

What it means: Datatruck has a configuration that restricts creating loads with duplicate Load IDs.

How to fix it:

• Search the Load ID in All Loads to find the existing load using that number

• Ask your Admin to disable the "Load ID Duplicate Restriction" configuration.

• You may update the Load ID.
  
  
  

   

Load Restricted by Office

What it means: Loads can be restricted to a specific office, meaning only users assigned to that office can view, edit, or create loads under it.

How to fix it:

• Confirm which office the load should belong to

• Check your own user profile to confirm you're assigned to that office 

• If you need access to create loads for an office you're not assigned to, contact your Admin to update your office assignment or permissions

• If the MC Number tied to the load is also office-restricted, confirm the correct MC is selected when creating
   the load

General Errors When Saving

If you receive an error message not covered above:

• Confirm all required fields are filled in (Customer, Pickup/Delivery locations, Driver/Truck assignment, Rate,MC)

• Refresh the page and try again — a temporary sync issue may be the cause

• Try creating the load in an Incognito/Private window to rule out a browser extension conflict

•  Clear your browsers cache and try re-logging in

• If the error persists, take a screenshot of the exact error message and contact Datatruck Live Support
   

We hope this article was helpful. However, if you have any further questions, please don't hesitate to reach out to our Live Support.
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