When working with a load in Datatruck, you'll notice two types of time fields for both pickup and delivery: Appointment and Factual.

• Appointment time is the planned schedule: set by the broker or customer before the load moves.
• Factual time is the real timestamp: recorded when the driver actually checks in or out at the stop.

1. Pickup Time Appointment

What it is: The scheduled pickup time set by the broker, shipper, or customer. This is typically the time listed on the rate confirmation.

Where to find it: Load detail page > Stops section > Pickup stop > Appointment Date/Time field.

It usually reflects the start of the pickup window (e.g., if the window is 08:00–12:00, this will show 08:00).

2. Pickup Time Factual

What it is: The actual time the driver checked out at the pickup location. This may differ from the appointment time depending on real-world conditions (early arrival, delays, etc.).

Where to find it: Load detail page > Trips section > relevant trip row.

This field is editable and is the primary time used for:

• Driver statements
• On-time pickup performance tracking (compared against Pickup Time Appointment)
• Operational reports

3. Delivery Time Appointment

What it is: The scheduled delivery time set by the broker, shipper, or customer,  also typically found on the rate confirmation.

Where to find it: Load detail page > Stops section > Delivery stop > Appointment Date/Time field.

For delivery windows, this usually reflects the end of the window (e.g., if the window is 08:00–18:00, this will show 18:00).

4. Delivery Time Factual

What it is: The actual time the driver checked out at the final delivery stop. This may differ from the appointment time.

Where to find it: Load detail page > Trips section > relevant trip row.

This field is editable and is the primary time used for:

• Driver statements
• On-time delivery performance tracking (compared against Delivery Time Appointment)
•  Operational and financial reports

We hope this article was helpful. However, if you have any further questions, please don't hesitate to reach out to our Live Support.

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