Overview

In Datatruck, a User is any employee in your company. You can create new users, assign their role and pay, update their login credentials, and deactivate them when they leave. You cannot permanently delete a user.

Part 1: Create a New User

Step 1:  Go to HR Management

Navigate to HR Management > Users > Active Employees from the left sidebar.

Step 2: Click "Create Employee"

Click the Create Employee button in the top-right corner of the page.


 

Step 3:  Fill In the Employee Details

Complete the following fields:

Once filled in, click Submit (top-right corner) to create the account.



Note: The employee will receive an email with their username and a temporary password. They can log in and change their password at any time.

Part 2: Update Login Credentials

If an employee needs a new username, email, or password reset:

1. Go to HR Management > Users
2. Find the employee and open their System Login tab
3. Click the pencil (edit) icon next to the field you want to update
4. Click Resend to Email to send the updated credentials to the employee's email

Part 3: How to Deactivate a User.

Users cannot be deleted in Datatruck — only deactivated.

1. Go to HR Management > Users and open the dispatcher's profile
2. Click Edit on the Main tab
3. Change Employee Status from Active to Inactive
4. Click Submit Information

The user will immediately lose access to the platform. All historical data remains intact.

The user will immediately lose access to the platform. Their historical data remains intact.

How to Reactivate a Dispatcher

1. Go to HR Management > Users > Archived Employees
2. Open the dispatcher's profile
   
   
    
3. Change Employee Status from Inactive to Active
4. Click Submit Information
   
   

The dispatcher will regain access immediately and reappear in the Active Employees list.


We hope this article was helpful. However, if you have any further questions, please don't hesitate to reach out to our Live Support.

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