What Is Undo?
Undoing a load status moves the load one step backward in its status flow. For example:
- Invoiced → Delivered
- Paid → Invoiced
- Delivered → In-Transit
This is useful when you need to make changes to a load that has already been progressed to a later status.
Where to Find the Undo Button
The Undo button appears once a driver has been assigned to the load.
- Open the load.
- Click the three-dot menu (⋮) in the top-right corner of the screen.
- Select Undo from the options.
The load will revert to the previous status.
You will not be able to use the Undo function if:
The load is currently included in an Invoice Batch, or
The load is included in a Salary Batch
In these cases, you’ll need to delete it from the relevant batch(es), before attempting to undo the load status or else you'll receive this error message:
You can do this by locating the relevant Invoice Batch or Salary Batch associated with the load, or by scrolling down the load info and checking the Invoice Billing and Accounts Payable Billing then click on the IB number or SB number displayed in purple to open the associated batch.
For example: If you've already dispatched your driver but need to add an extra stop, you'll first need to undo the load back to the Booked status. Once it's in Booked, you can add the additional stop. After making the changes, you can proceed to dispatch the load again or continue updating it to the next status as needed.
Similarly, the Undo button becomes valuable when a load has already been marked as Paid, as no further edits can be made at that stage. By using the Undo option, you can revert the load to a previous status, enabling you to make the necessary updates before moving it forward again.
We hope this article was helpful. However, if you have any further questions, please don't hesitate to reach out to our Live Support.
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