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Macy Williams

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Articles

Recent activity by Macy Williams

  • Missing Fuel Transactions — Troubleshooting

    If fuel transactions aren't showing up for a truck or driver, the cause is usually one of the issues below. Integration Is Not Set Up CorrectlyWhat it means: Datatruck pulls fuel data from your fue...

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  • Money Code — Creation & Troubleshooting

    Money Codes are funds issued through EFS that can be sent directly to a driver or payee for immediate use. Transactions are tracked in Datatruck with details like amount, payee, MC number, and fees...

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  • Unable To Create Driver — Troubleshooting

    If a driver profile fails to save, the cause is usually one of the issues below. "Invalid Phone Number Format"What it means: The contact number entered doesn't match a valid phone number format.How...

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  • Unable to Add Trip to Settlement — Troubleshooting

    If a trip won't add to a driver's salary batch, the cause is usually one of the issues below. Trip Is In-Transit, Not DeliveredWhat it means: By default, only delivered trips can be added to a sett...

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  • Unable To Dispatch a Load — Troubleshooting

    Unable to Dispatch a Load — TroubleshootingWhat This CoversIf a load cannot be dispatched, the cause is usually one of the issues below. Missing Load IDThe Load ID is a required field. If it's blan...

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  • Unable To Create Load — Troubleshooting

    If a load fails to save, the cause is usually one of the issues below. "Load ID Already Exists" / Duplication RestrictionWhat it means: Datatruck has a configuration that restricts creating loads w...

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  • Profit By Driver Report

    The Profit by Driver report shows how much revenue, cost, and gross income each driver generated over a selected period. It helps you evaluate individual driver performance, compare margins across ...

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  • Profit By Customer Report

    The Profit by Customer report shows how much revenue, cost, and gross income each broker or shipper generated over a selected period. It helps you identify your most profitable customers, spot low-...

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  • Profit by Unit Report

    The Profit by Unit report shows how much revenue, cost, and gross income each truck generated over a selected period. It helps you identify which units are performing well, which are underperformin...

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  • Datatruck Working Slow — Troubleshooting

    If Datatruck feels slow, freezes, or takes a long time to load, the cause is usually local to your browser or network rather than an issue with Datatruck itself. Work through the steps below in ord...

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