Help Center

Customer billing information setting

Permanently deleted user
Permanently deleted user
  • Updated

To ensure that you receive payment for the successful delivery of your load, please follow these user instructions:

  1. It is essential to set up the payment method your customers or brokers will use as per your load-carrying agreement.

  2. Based on the agreed billing type with your customer, select the corresponding option:

    • If your customer uses a direct and easy payment method, choose "Email" in the billing type within the billing information section.

    • If you receive payment through a factoring company, it is crucial to select the "Factoring" button as it plays a vital role in later processes. If you have a factoring company that pays instantly for your delivered loads, please remember to check the "Bill of Lading" and "Proof of Delivery" sections. If you forget to do this, your invoice will not be sent automatically to your factoring company.

    • For any payment methods other than the two mentioned above, select "Manual."

      screenshot of customers page from our website


By following these steps, you will help your company profile automate the process of sending invoices correctly, whether to the factoring company or directly to the customer.

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